Shipping Policy
Fast & Free Shipping on All Orders
At Modern Products Australia, we’re pleased to offer FREE shipping on all orders to enhance your shopping experience!
Order Processing Times
Once your order is placed, please allow 1-3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is on its way to you. During peak times and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and start after your order has been dispatched. Here are the estimated transit times by region:
- Australia: 5-10 business days
- New Zealand: 7-14 business days
- United States & Canada: 8-15 business days
- United Kingdom & Europe: 10-18 business days
- Rest of the World: 12-20 business days
Please note that during peak periods and holidays, shipping carriers may face delays that are beyond our control. Additionally, international orders may encounter customs delays, which could extend the estimated timeframe.
Order Changes & Accurate Shipping Details
To avoid shipping issues, please provide complete and accurate shipping details at checkout. Incomplete information can cause delays or cancellations. If our system detects an address issue, our customer support team will reach out within 3 business days to confirm your details. If we do not receive a response, we reserve the right to cancel your order.
If you notice an error in your shipping details, please contact us via our Contact Us page within 24 hours of placing your order. We will do our best to accommodate changes, but modifications after this period are not guaranteed.
Delayed Delivery
At Modern Products Australia, we strive for prompt delivery, but occasional delays may occur due to factors outside our control, such as carrier disruptions, weather conditions, or transit issues. We will work with the courier to resolve any issues and keep you updated on your order status.
In rare cases, delays may occur due to product availability, address verification, or payment issues. If such circumstances arise, we will notify you promptly.
Please note that Modern Products Australia is not liable for delays due to external factors beyond our control, and we cannot guarantee exact delivery dates. However, we are always here to support and assist you with any concerns.
Lost or Stolen Packages
Once your package is handed over to our trusted carriers, Modern Products Australia cannot control events in transit. If your package is lost or stolen, please contact us via our Contact Us page. We recommend reaching out to the courier directly to file a claim, as they may require additional information.
We will also follow up with the courier on your behalf and keep you updated. While we are not responsible for lost or stolen packages, we will do our best to assist. Depending on the situation, we may offer a replacement if the package is not recovered.
Shipping Policy Changes
Modern Products Australia reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage customers to review this policy periodically for any changes that may affect their orders.
By purchasing from Modern Products Australia, you agree to this Shipping Policy and any updates made to it. If you have any questions or concerns, please contact us via our Contact Us page.